Frequently Asked Questions
burtsbees organizes its rules on frequently asked shopping questions in the following sections. This page applies specifically to burtsbeaen.shop.
Our approach at burtsbees to payment methods
For burtsbees customers at burtsbeaen.shop, this section explains payment methods. Which payment methods are accepted?
We accept Visa, Mastercard, Maestro, American Express, JCB, Diners Club, Discover. Available methods are shown at checkout.
burtsbees: refund timing
This refund timing section covers orders and visits through burtsbeaen.shop for burtsbees. When will I receive my refund?
After the return is received, inspected, and approved, the refund is processed to the original payment method within 10 business days.
How burtsbees handles shipping cost
This shipping cost section covers orders and visits through burtsbeaen.shop for burtsbees. Do you offer free shipping?
Yes. We charge nothing for standard shipping on U.S. orders.
returns and exchanges at burtsbees
Customers using burtsbeaen.shop can rely on the following burtsbees guidance about returns and exchanges. Can I return or exchange an item without giving a reason?
Yes. A no-reason return or exchange may be requested within 30 days after delivery.
How burtsbees handles tracking
For purchases made through burtsbeaen.shop, burtsbees applies the following guidance on tracking. How can I track my order?
Where a carrier provides tracking, it is sent using the contact information provided at checkout.
Details from burtsbees on return shipping
For purchases made through burtsbeaen.shop, burtsbees applies the following guidance on return shipping. Who pays return shipping?
burtsbees pays return shipping for approved returns and exchanges and provides a prepaid label or equivalent free arrangement.
Details from burtsbees on contact options
burtsbees publishes this contact options guidance for customers using burtsbeaen.shop. How can I contact you?
Email Support@burtsbeaen.shop, call 931-797-4603, or write to 2620 New Salem Hwy, Murfreesboro, Tennessee, 37128, United States.
What burtsbees customers should know about products
The following products guidance applies to the burtsbees storefront at burtsbeaen.shop. What products do you offer?
We offer Burt's Bees. Current availability, product details, options, and prices are shown on each product page.
What burtsbees customers should know about delivery timing
burtsbees publishes this delivery timing guidance for customers using burtsbeaen.shop. How long does delivery take?
Order processing normally takes 1-2 business days. Estimated carrier transit after dispatch is 4-6 business days.
Merchant Information
Business name: burtsbees
Brand name: burtsbees
Email: Support@burtsbeaen.shop
Phone: 931-797-4603
Physical address: 2620 New Salem Hwy, Murfreesboro, Tennessee, 37128, United States