Refund Policy
Use this guide from burtsbees to review returns, exchanges, and refunds. This page applies specifically to burtsbeaen.shop.
Details from burtsbees on support
For purchases made through burtsbeaen.shop, burtsbees applies the following guidance on support. For return or exchange assistance, contact Support@burtsbeaen.shop or 931-797-4603.
burtsbees: condition of returns
This condition of returns section covers orders and visits through burtsbeaen.shop for burtsbees. The returned item should be packed safely with its included components and original packaging when reasonably possible. Customers may inspect an item as they would in a physical store, but they remain responsible for damage caused by handling beyond what is reasonably necessary to inspect it. No restocking fee is charged.
Details from burtsbees on eligibility
Customers using burtsbeaen.shop can rely on the following burtsbees guidance about eligibility. We provide a 30-day no-reason return and exchange policy. You may request a return or exchange within 30 days after the item is delivered without having to provide a reason.
Details from burtsbees on refund timing
This refund timing section covers orders and visits through burtsbeaen.shop for burtsbees. When we have received and checked the return, we will notify you whether the refund is approved. Every approved refund is processed to the original payment method within 10 business days.
What burtsbees customers should know about exceptions
The following exceptions guidance applies to the burtsbees storefront at burtsbeaen.shop. Customized products, clearance or Final Sale items, gift cards, and opened intimate or hygiene-sensitive goods are not accepted for non-quality returns. These exclusions do not limit remedies for damaged, defective, incorrect, incomplete, or otherwise non-conforming deliveries, and they do not limit any non-waivable consumer rights.
burtsbees: starting a request
burtsbees publishes this starting a request guidance for customers using burtsbeaen.shop. A return or exchange begins when you, contact us at Support@burtsbeaen.shop before sending the item. Once the request is approved, burtsbees will provide a prepaid return shipping label or an equivalent free return arrangement. The store pays the return shipping cost for approved no-reason returns and exchanges. Items sent without prior authorization may not be accepted.
order problems at burtsbees
This order problems section covers orders and visits through burtsbeaen.shop for burtsbees. When an item is delivered damaged, defective, incomplete, or different from what was ordered, contact us promptly so we can provide a free replacement, exchange, or refund as appropriate.
Merchant Information
Business name: burtsbees
Brand name: burtsbees
Email: Support@burtsbeaen.shop
Phone: 931-797-4603
Physical address: 2620 New Salem Hwy, Murfreesboro, Tennessee, 37128, United States